Privacy Policy

Effective date: November 9, 2026

Elev8 Center of New Jersey (“Elev8 NJ,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit elev8nj.com (the “Site”), contact us, verify insurance benefits, or opt in to receive SMS/MMS (text) messages from Elev8 NJ.

By using the Site or submitting information to us, you acknowledge this Privacy Policy. If you do not agree, please do not use the Site or provide personal information.

This policy is not a substitute for notices required under HIPAA or other health-privacy laws. Where health information is involved, additional notices and protections may apply. Consent to receive marketing or informational text messages is not a condition of receiving treatment or services.

1. Who We Are / Contact Us

Elev8 Center of New Jersey
20 Toler Place
Newark, NJ 07114

Phone: (973) 329-0010
Email: admissions@elev8centernj.com

For privacy questions or requests about your information, contact us using the details above.

2. Information We Collect

2.1 Information you provide

We may collect personal information you voluntarily provide, including:

  • Name and contact details (phone number, email address, mailing address)
  • Date of birth (for example, when verifying insurance)
  • Insurance information (carrier name, policy/membership ID, related contact numbers)
  • Messages, inquiry details, how you heard about us, and other content you submit via forms
  • Preferences related to communications, including SMS opt-in or opt-out status

2.2 Information related to SMS/MMS

If you opt in to text messaging, we may collect and process:

  • Mobile phone number
  • Carrier information (as provided by messaging platforms or carriers)
  • Opt-in and opt-out records, timestamps, and related consent evidence
  • Message delivery status and interaction data needed to operate the program (for example, STOP/HELP replies)

2.3 Information collected automatically

When you visit the Site, we or our service providers may automatically collect technical data such as IP address, browser type, device type, operating system, referring URLs, pages viewed, and approximate access times. This may occur through cookies, pixels, analytics tools, or similar technologies.

2.4 Information from third parties

We may receive information from service providers that help us operate the Site, process forms, verify insurance benefits (as authorized), deliver SMS/MMS, or support admissions and operations—only as needed for those purposes and subject to applicable law.

3. How We Use Information

We use personal information to:

  • Respond to inquiries and provide admissions or program information
  • Schedule or remind you about appointments (where applicable)
  • Attempt to verify insurance benefits or authorizations when you request it
  • Operate, maintain, and improve the Site and our communications
  • Send SMS/MMS messages you have consented to receive (see Section 4)
  • Comply with legal obligations, enforce our terms, and protect the rights, safety, and security of Elev8 NJ, our patients/clients, staff, and others
  • Maintain records of consent and opt-out for messaging compliance

We do not use SMS consent as a condition of treatment or of receiving services.

4. SMS / MMS Messaging and Related Data

4.1 Sender identification

Text messages are sent by Elev8 Center of New Jersey (also identified as Elev8 NJ).

4.2 Types of messages

Depending on how you opt in and program settings, messages may include categories such as:

  • Appointment reminders and related scheduling notices
  • Admissions and program information follow-up
  • Insurance / benefits verification follow-up
  • Service-related alerts
  • Promotional or informational campaign messages (if Elev8 NJ runs SMS campaigns)

4.3 Opt-in

Consent to receive texts is obtained through clear opt-in on our Site forms (for example, Contact Us or Verify Insurance) and/or other documented channels Elev8 NJ uses. Checking an unchecked SMS consent box (or completing an equivalent confirmation step) indicates your agreement to receive texts as described at the point of opt-in and in our Mobile/SMS Terms.

4.4 Opt-out and help

You may opt out at any time by texting STOP to the number from which you receive Elev8 NJ messages. For assistance, text HELP. You may also contact us at (973) 329-0010 or admissions@elev8centernj.com. After you opt out, you may still receive a small number of messages while we process your request.

4.5 Frequency, rates, and delivery

Message frequency varies. Message and data rates may apply. Delivery is not guaranteed to all carriers or devices.

4.6 SMS data use and sharing limits

We do not sell, rent, or share your SMS consent or mobile number with third parties so that those parties can send their own marketing texts to you. We may share mobile numbers and related messaging data with vendors who only help us deliver or manage Elev8 NJ’s own messages (for example, SMS platform providers), under obligations to protect the data.

5. How We Share Information

We may share personal information in these situations:

  • Service providers / processors: Vendors who host the Site, process forms, support analytics, verify benefits (as authorized), send SMS/MMS, provide IT/security, or otherwise help us operate—under contractual or similar obligations to use data only for providing services to us and to protect it.
  • Legal and safety: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, or property.
  • Business transfers: In connection with a merger, acquisition, reorganization, or similar transaction, subject to applicable law and appropriate safeguards.
  • With your direction or consent: When you ask us to share information or authorize a disclosure.

We do not sell personal information for monetary consideration in the ordinary sense of selling customer lists. We do not share SMS opt-in consent with unaffiliated third parties for their independent marketing texts.

Health information: Disclosures of protected health information, if applicable, are governed by HIPAA and Elev8 NJ’s Notice of Privacy Practices (or equivalent), which may provide additional rights and limits beyond this website Privacy Policy.

6. Security Measures

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, or disclosure. These may include access controls, secure transmission where appropriate, vendor due diligence, and staff practices oriented to confidentiality.

No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. Please use caution when transmitting sensitive information online.

7. Retention

We retain personal information only as long as needed for the purposes described in this Policy, to comply with legal, regulatory, or recordkeeping requirements (including messaging consent and opt-out logs), to resolve disputes, and to enforce our agreements—unless a longer period is required or permitted by law.

8. Your Choices and Rights

  • SMS: Opt out by texting STOP; text HELP for help; or contact us as listed above.
  • Email/promotional communications: Where applicable, use unsubscribe links or contact us to opt out of promotional emails. Transactional or service-related messages may still be sent when appropriate.
  • Access / correction: You may request access to or correction of certain personal information by contacting us. We may need to verify your identity. Additional rights may apply under HIPAA or state law.
  • Cookies / analytics: You can adjust browser settings to limit cookies; some Site features may not work fully if cookies are disabled.

9. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13 via the Site. If we learn we have collected such information, we will take steps to delete it as required by law. Treatment and admissions involving minors are handled through appropriate clinical and legal channels, not through general website SMS marketing opt-in.

10. Third-Party Links and Sites

The Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.

11. State and Other Privacy Rights

Depending on your location, you may have additional rights under state privacy laws (for example, access, deletion, or opt-out of certain sharing). To exercise available rights, contact us at admissions@elev8centernj.com or (973) 329-0010. We will respond as required by applicable law. Some requests may be limited where health-privacy rules, legal holds, or other exceptions apply.

12. Regulatory Compliance Statement

Elev8 Center of New Jersey strives to operate its website and SMS/MMS programs in compliance with applicable laws and industry rules, including (as applicable) the Telephone Consumer Protection Act (TCPA), CTIA messaging principles, carrier requirements, and Campaign Registry (TCR) registration obligations for business messaging. This statement does not create additional contractual rights beyond those required by law or separately agreed in writing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will be revised when changes are posted. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy, except where additional consent is required by law (for example, for certain messaging).

14. Related Documents

15. Contact

Elev8 Center of New Jersey
20 Toler Place, Newark, NJ 07114
Phone: (973) 329-0010
Email: admissions@elev8centernj.com